ss_blog_claim=5f03e3e7fa6ca8c951b6fbd30fa71c10 Digital Customer Service | Digital Pivot

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Live Nation Partners with the Dying!

Brett Cooper, one of the three wiz-kids from the Artists House Music blog, posted an article describing the new deal between the ticketing/concert promoter/entertainment co. Live Nation and Blockbuster (yes thats right, Blockbuster).

In trying to find a single intelligible point about why this deal was made, Brett brings up a few:

 

  • “People already don’t drive to Blockbuster to rent movies. Why would they suddenly give up buying tickets online from the convenience of their own homes in order to physically drive to a store instead?”
  • Blockbuster, like Ticketmaster, will be charging a service fee= price about the same as Ticketmaster
  • Uses Geoffrey A. Moore’s “ten…

Another one (print edition) bites the dust

Ziff Davis has announced that the January 2009 issue of PcMagazine will be the magazine’s final print edition.

The magazine, which was started in 1982, has a storied history, but its print base eroded over the years as its core brand of journalism—news you can use while shopping for computers—moved online. It cut back from bi-weekly to monthly earlier this year.

The site will still be called PCMag.com, but the sub sites will be renamed and reorganized into one division, PCMag Digital Network.

There have been concerns about whether or not the issues will still be published as a digital edition. It will be,…

Yelp and CitySearch competing for your review

Yelp.com and CitySearch.com are competing to be the go-to search site for everything local.

While both sites offer virually the same concept, they each have different features, some of which might help you to make up your mind about which service works better for your needs.

Yelp.com says real people, real reviews drive their site. It works better for larger, metropolitan areas. I searched my local area, and there are some reviews on the site, but many of them are random and there are only a handful of restaurant reviews for my area.

Yelp offers the option of receiving weekly emails detailing what…

TraderPlanet.com

As do many other professions and specialties, stockbrokers have a place to connect with other stock brokers and commiserate about how crappy the market is right now.

Traderplanet.com is an online resource, like MySpace, but with tutorials and experts involved.

They want to teach people how to trade the markets and how to be successful.

Understanding stock trading is an intense and lifelong process - Experienced and successful traders often spend their entire careers learning about the market. No matter how successful those traders may become, there is always more to learn and new opportunities to take advantage of. The information available to you, as…

Chrysler is listening to a few of us

I’m one of the newest members of Chrysler’s Customer Advisory Board. Hopefully, that actually will mean something in the near future, even if Chrysler gets bought by GM.

A while back I stumbled upon (literally, not StumbleUpon) the fact that Chrysler wanted to interact more with consumers to garner feedback on their products and their decisions. Chrysler Listens is the concept and if you’re interested you can visit the Web site and offer your opinions.

You also can submit your name and hope to be one of the 2,000 “insiders” who get to be on the Customer Advisory Board.

It’s a great concept and…

Bandcamp.mu | the whole package?

From a post that I recently wrote on Artists House Music

Calling all independent artists!!! Bandcamp is here, have no fear! I think. 

For those of y’all who have not checked out bandcamp.mu, you’re missing out. Not only is this the sexiest place that I’ve seen where independent artists can call their music’s home, but it looks as if its not all bells and whistles. 

I’m not going to explain all of the fancy features in detail, Ethan Diamond’s screencast is wonderful and I encourage everyone to take the six minutes to watch it; you won’t be disappointed. In particular, the graphs that show the differing…

Online or not, the more things change, the more they stay the same

I recently participated in a PR News/Cision survey about social media regarding its use and how executives perceive and use this new bonanza of public outreach.

The results are in and, according to the survey, social media involvement is now considered a standard public relations practice. That doesn’t mean everyone wants it to be, however.

The more than 900 people who participated also “voiced a mixed bag of concern, skepticism and optimism over the value of the blogs and social networks that are currently being implemented within their organizations.”

That’s not really surprising considering many of the folks getting corporations involved in the…

Is Twitter becoming a Svengali like tool for business?

I am into social networking, I love social media. I love Twitter especially. I am also a business owner. Where does the line between personal and business interests stand?

I confess, I have met prospective clients via Twitter. However, it was not my sole intention to Tweet to troll for business–it became a happy accident in the few aforementioned situations. Has Twitter become a tool for Svengalis out in the business world?  I love the idea of as meetup.com puts it: “use the internet to get off the internet”. However, once it becames a blatent tool for commerce, then I get mixed…

Don’t Hate, Collaborate!

Something that’s bothered me for a long time in the web industry is the tendency of professionals (i.e. agencies, freelancers, etc.) to instinctively be aggressive towards others that provide the same services they do.  I find this to be a particularly popular trend among those who have been involved in the industry on the business side for 5+ years.  Even in circumstances where a client brings on two separate vendors - one for design and one for programming - all interactions between the two often seem based on a sort of intense competition.

But why?!  I have yet to encounter a…

Social Media: The New Customer Service

Check out the thoughts from Ben over at the Church of the Customer regarding the findings from a 2008 Cone Study. Interesting findings.

Is your organization ready to meet customers where they are and more importantly, where they’re expecting you to be?